Which? magasine has provided a new tool to help consumers claim compensation if their train journey is delayed.
The compensation for train delays depends on the train company, and can also depend on the route travelled within the rail network.
To help passengers to find how much they are entitled to, Which? has examined the terms and conditions of different train companies and developed a tool, which is available at www.which.co.uk/traindelay, just asks who you travelled with, and how long your journey was delayed by, and will then tell you what compensation you are entitled to.
If your train was delayed and you chose to travel anyway, the tool helps you work out how much compensation you should receive, but if your train was delayed and you chose not to travel, you should apply for a refund for your ticket.
Letter templates are also available from Which? to help you make a written complaint.
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